RETURNS & EXCHANGES

FAQ Topics

RETURNS & EXCHANGES

  • Q
    30 Day Guarantee
    A

    MusicMedic.com is happy to offer a 30 day guarantee on all products excluding special orders, Cebulla neck straps and Gloger saxophone necks. With free shipping and a 30 day guarantee you can order the tools you need, knowing that if it is not what you intended to purchase you can return it. After 30 days from purchase date products cannot be accepted for return or exchange. To return any product, simply Email us so we know your return is coming. Returns and refunds are taken care of when the item is received at MusicMedic.com. Personal use items that come in contact with the mouth cannot be returned once opened.

  • Q
    Cebulla Neck Straps
    A

    MusicMedic.com is a representative for Cebulla Neck Straps. As such, we have a large stock Cebulla Neck Straps. If a strap does not fit, you can return it in new condition up to 15 days from date of purchase. After fifteen days, Cebulla straps cannot be returned for refund and the exchange is void. Shipping charges are not refundable.

  • Q
    Exchanges
    A

    MusicMedic.com does not accept exchanges or give store credit. If you have an item that you would like to exchange, please return the item to MusicMedic.com for a refund and purchase the replacement item from the website. This allows you to receive your items in a timely manner.

  • Q
    Gloger Saxophone Necks
    A

    MusicMedic.com is the US Representative for Gloger necks. As such, we havesome stock Gloger-HandKraft saxophone necks. Necks that are in stock are subject to a 15% restocking fee. Necks that must be special ordered are not returnable.

  • Q
    International Customers
    A

    MusicMedic.com is happy to supply repairers around the world! International customers may return items for a full refund within 60 days of ship date minus shipping costs. Shipping costs are not refundable under any circumstances. Return shipping costs are the responsibility of the customer in every instance where an item is returned to MusicMedic.com.

  • Q
    Mailing Address
    A

    All returns may be mailed to: MusicMedic.com 901 Martin Street Suite B Wilmington, NC 28401

  • Q
    Method of Refund
    A

    When ever possible MusicMedic.com will refund payment through PayPal.com. Customers who request a bank wire transfer refund agree to pay the actual processing fee for this wire. These fees are in addition to any restocking fees listed.

  • Q
    Pad Set Guarantee
    A

    At MusicMedic.com, we have the most extensive collection of pad set sizes on the planet. We constantly update these sizes with information about certain models, issues with our sizes and new pad sets. Due to many factors, including variations in manufacturer specifications and instrument makes and models, some pads in a pad set may not fit the instrument for which they are intended, despite all of our efforts. We have found that on average, a set will have one or two pads that are inaccurately sized. To remedy this situation and help you get the pads you need to complete your work, we offer a pad set guarantee. What is the pad set guarantee? Simple, Fast, and Free.... If you order a pad set from MusicMedic.com you may receive replacements for up to 5 pads that do not fit from the set. It's that simple. We will ship the pads you need without any additional charges. There is no need to return any spare pads or take any other action. If more than five pads from the set do not fit, You can receive a complete replacement pad set when you return the original set and provide the measurements, make, model and serial number of your instrument. If you'd like a refund, you can return the set to us as per our return policy. -Restrictions- All replacement pads must be ordered at once, there are no multiple shipments on replacement pads. There are no returns, exchanges or refunds on the replacement pads sent by MusicMedic.com or on the pads that were incorrectly sized in the original pad set. The guarantee does not cover removable resonators such as ResoTechs. After thirty days, pads cannot be returned for refund and the guarantee is void.

  • Q
    Return Policy
    A

    At MusicMedic it is our policy to keep you happy. You are the reason we exist and we appreciate your business. If you have any questions or specific concerns about any product or service, please contact us.