Frequently Asked Questions

FAQ Topics

TOP QUESTIONS

  • Q
    Can I pay with a credit card? Visa, MasterCard, American Express or Discover
    A

    Yes! We accept Debit/Credit cards including Visa, Mastercard, American Express and Discover cards. Payment can be made by selecting Debit/Credit/Paypal during the payment step in checkout. Payment is made on PayPal's secure servers for the security of your card data.

  • Q
    Can I pay with a money order?
    A

    MusicMedic.com does accept Money orders. To pay by money order, place the items you are ordering into our shopping cart. When you are finished shopping, click on the checkout button. Follow the checkout instructions for paying by money order.

  • Q
    Can I pay with a personal check?
    A

    We apologize but MusicMedic.com does not currently accept personal checks. You can pay by check through Paypal's E-check service. Any checks mailed to MusicMedic.com will be voided and returned to sender.

  • Q
    Can I place my order by phone?
    A

    To help keep our prices low, we do not generally take phone orders. If you are having a difficulty using the website, have a technical or product question, or customer service issue- Please don't hesitate to call us. we want to help!

  • Q
    How do I register at Paypal?
    A

    The simplest method of making a purchase at MusicMedic is through Paypal. Paypal is a fast and easy payment method that allows you to make Internet purchases in a secure way. By registering at Paypal you can purchase directly from Musicmedic. You do not need to create a PayPal account to pay with a Debit or Credit card at MusicMedic.

  • Q
    Why is the shopping cart not working for me?
    A

    We're sorry you are having trouble using our cart, please consider these possible solutions: Have you entered a quantity for the item you're trying to purchase? In the case of pad sets for example, you need to select the set type and enter a number in the quantity field before attempting to add the set to your order. Does your computer accept cookies? The MusicMedic shopping cart needs to create a single cookie in order to work properly. This cookie contains a random number and disappears from your computer when you close the browser. If your computer is configured to reject cookies, the cart will not function correctly. Either your browser or another piece of software can be rejecting the cookie for the cart. If your browser is rejecting the cookie, you can fix this by setting the browser to accept anonymous cookies that do not contain personal information. Search for "cookies" in your browsers help for instructions on how to change this setting. If this does not solve the problem, it is possible that another piece of software is blocking the cookie. Software such as Norton Internet Security or a firewall can be configured to reject cookies. For information on changing these settings, search for "cookies" in the help database for the product. A third reason that cookies may not be working is that the date and time may not be set correctly on your computer. Be sure to set the correct time and date along with the correct time zone on your system

PLACING AN ORDER

  • Q
    Can I pay with a credit card? Visa, MasterCard, American Express or Discover
    A

    Yes! We accept Debit/Credit cards including Visa, Mastercard, American Express and Discover cards. Payment can be made by selecting Debit/Credit/Paypal during the payment step in checkout. Payment is made on PayPal's secure servers for the security of your card data.

  • Q
    Can I pay with a money order?
    A

    MusicMedic.com does accept Money orders. To pay by money order, place the items you are ordering into our shopping cart. When you are finished shopping, click on the checkout button. Follow the checkout instructions for paying by money order.

  • Q
    Can I pay with a personal check?
    A

    We apologize but MusicMedic.com does not currently accept personal checks. You can pay by check through Paypal's E-check service. Any checks mailed to MusicMedic.com will be voided and returned to sender.

  • Q
    Can I place my order by phone?
    A

    To help keep our prices low, we do not generally take phone orders. If you are having a difficulty using the website, have a technical or product question, or customer service issue- Please don't hesitate to call us. we want to help!

  • Q
    Does Paypal cost anything?
    A

    No, PayPal is absolutely FREE for consumers.

  • Q
    How do I register at Paypal?
    A

    The simplest method of making a purchase at MusicMedic is through Paypal. Paypal is a fast and easy payment method that allows you to make Internet purchases in a secure way. By registering at Paypal you can purchase directly from Musicmedic. You do not need to create a PayPal account to pay with a Debit or Credit card at MusicMedic.

  • Q
    Is Paypal Secure?
    A

    Yes. PayPal provides sophisticated security for buyers.Keeping your financial information secure is absolutely essential when buying online. Whether its ecommerce, sending money or buying with debit and credit cards online, trust PayPal's Purchase Protection program to help keep your financial information secure for your PayPal purchases.

  • Q
    Password help
    A

    You do not need a password or an account to order from MusicMedic. Having a MusicMedic account is simply a convenience for our returning customers and a great way to keep track of your orders. Compare items, save carts and wishlists, one- click re ordering and more! Creating an account and password also allows you to access previously entered addresses during checkout. For security, MusicMedic does not store credit card data. To place an order without an account, simply select "Check Out as Guest" and proceed as directed. If you have forgotten your password, or if you would like to check if your email address is already attached to your account- Click on the 'Forgot your Password' link to reset your password. If you have difficulty with your checkout, please contact our customer service team- We want to help!

  • Q
    What is a Credit Card Security Code?
    A

    Visa/Mastercard and Discover Users Flip your card over and look at the signature box. You should see either the entire 16-digit credit card number or just the last four digits followed by a special 3-digit code. This 3-digit code is your Card Security Code. American Express Credit Card Users Look for the 4-digit code printed on the front of your card just above and to the right of your main credit card number. This 4-digit code is your Card Security Code.

  • Q
    What is Paypal.com?
    A

    Paypal is a fast growing company that allows Internet business and people to pay each other over the internet. Once you sign up for Paypal, you will be able to use their service to pay for auctions, and accept payments from people with credit cards! Paypal makes sending money as easy as sending email. Members can instantly and securely send money to people most countries with an email address. You do not have to sign up at for a PayPal acccount to make Debit or Credit payments to MusicMedic.

  • Q
    What is the Minimum Order Charge?
    A

    MusicMedic.com has a minimum order of $5.00. If the total price of the items in your cart is less than $5.00, You will not be able to checkout.

  • Q
    Why does MusicMedic use Paypal?
    A

    The Credit Card service provided by Paypal is the finest available. By Using Paypal, Musicmedic.com is able to keep the cost of your purchase down. This also means that MusicMedic does not store or see your Credit card information for extra security.

  • Q
    Why is the shopping cart not working for me?
    A

    We're sorry you are having trouble using our cart, please consider these possible solutions: Have you entered a quantity for the item you're trying to purchase? In the case of pad sets for example, you need to select the set type and enter a number in the quantity field before attempting to add the set to your order. Does your computer accept cookies? The MusicMedic shopping cart needs to create a single cookie in order to work properly. This cookie contains a random number and disappears from your computer when you close the browser. If your computer is configured to reject cookies, the cart will not function correctly. Either your browser or another piece of software can be rejecting the cookie for the cart. If your browser is rejecting the cookie, you can fix this by setting the browser to accept anonymous cookies that do not contain personal information. Search for "cookies" in your browsers help for instructions on how to change this setting. If this does not solve the problem, it is possible that another piece of software is blocking the cookie. Software such as Norton Internet Security or a firewall can be configured to reject cookies. For information on changing these settings, search for "cookies" in the help database for the product. A third reason that cookies may not be working is that the date and time may not be set correctly on your computer. Be sure to set the correct time and date along with the correct time zone on your system

RETURNS & EXCHANGES

  • Q
    30 Day Guarantee
    A

    MusicMedic.com is happy to offer a 30 day guarantee on all products excluding special orders, Cebulla neck straps and Gloger saxophone necks. With free shipping and a 30 day guarantee you can order the tools you need, knowing that if it is not what you intended to purchase you can return it. After 30 days from purchase date products cannot be accepted for return or exchange. To return any product, simply Email us so we know your return is coming. Returns and refunds are taken care of when the item is received at MusicMedic.com. Personal use items that come in contact with the mouth cannot be returned once opened.

  • Q
    Cebulla Neck Straps
    A

    MusicMedic.com is a representative for Cebulla Neck Straps. As such, we have a large stock Cebulla Neck Straps. If a strap does not fit, you can return it in new condition up to 15 days from date of purchase. After fifteen days, Cebulla straps cannot be returned for refund and the exchange is void. Shipping charges are not refundable.

  • Q
    Exchanges
    A

    MusicMedic.com does not accept exchanges or give store credit. If you have an item that you would like to exchange, please return the item to MusicMedic.com for a refund and purchase the replacement item from the website. This allows you to receive your items in a timely manner.

  • Q
    Gloger Saxophone Necks
    A

    MusicMedic.com is the US Representative for Gloger necks. As such, we havesome stock Gloger-HandKraft saxophone necks. Necks that are in stock are subject to a 15% restocking fee. Necks that must be special ordered are not returnable.

  • Q
    International Customers
    A

    MusicMedic.com is happy to supply repairers around the world! International customers may return items for a full refund within 60 days of ship date minus shipping costs. Shipping costs are not refundable under any circumstances. Return shipping costs are the responsibility of the customer in every instance where an item is returned to MusicMedic.com.

  • Q
    Mailing Address
    A

    All returns may be mailed to: MusicMedic.com 901 Martin Street Suite B Wilmington, NC 28401

  • Q
    Method of Refund
    A

    When ever possible MusicMedic.com will refund payment through PayPal.com. Customers who request a bank wire transfer refund agree to pay the actual processing fee for this wire. These fees are in addition to any restocking fees listed.

  • Q
    Pad Set Guarantee
    A

    At MusicMedic.com, we have the most extensive collection of pad set sizes on the planet. We constantly update these sizes with information about certain models, issues with our sizes and new pad sets. Due to many factors, including variations in manufacturer specifications and instrument makes and models, some pads in a pad set may not fit the instrument for which they are intended, despite all of our efforts. We have found that on average, a set will have one or two pads that are inaccurately sized. To remedy this situation and help you get the pads you need to complete your work, we offer a pad set guarantee. What is the pad set guarantee? Simple, Fast, and Free.... If you order a pad set from MusicMedic.com you may receive replacements for up to 5 pads that do not fit from the set. It's that simple. We will ship the pads you need without any additional charges. There is no need to return any spare pads or take any other action. If more than five pads from the set do not fit, You can receive a complete replacement pad set when you return the original set and provide the measurements, make, model and serial number of your instrument. If you'd like a refund, you can return the set to us as per our return policy. -Restrictions- All replacement pads must be ordered at once, there are no multiple shipments on replacement pads. There are no returns, exchanges or refunds on the replacement pads sent by MusicMedic.com or on the pads that were incorrectly sized in the original pad set. The guarantee does not cover removable resonators such as ResoTechs. After thirty days, pads cannot be returned for refund and the guarantee is void.

  • Q
    Return Policy
    A

    At MusicMedic it is our policy to keep you happy. You are the reason we exist and we appreciate your business. If you have any questions or specific concerns about any product or service, please contact us.

SHIPPING

  • Q
    Means of shipping (International)
    A

    MusicMedic.com offers serveral different types of international shipping service: USPS International service- limited tracking information but low cost UPS- Door to door service with time-definte delivery and customs processing- tracking shipment from start to finish DHL- The global standard for international shipping- expedited shipping and customs options All available shipping options with pricing will be shown for you to choose from at checkout- tracking information will be sent to your email address as soon as your order recieves postage.

  • Q
    Means of Shipping (Domestic)
    A

    Shipping is FREE within the United states and Canada via first class mail or Priority mail for packages over 1lb. UPS Ground and Expedited options are also available for time definite shipping with precise tracking. International customers also have multiple choices for shipping via USPS, UPS and DHL.

  • Q
    Shipping in the United States
    A

    Shipping in the U.S. is free!

PRIVACY POLICY

    There are no faqs for this topic.